Shipping
Please note, the United States Postal Service (USPS) is experiencing delivery delays due to increased mail volume and some localized interruptions to delivery services.
Additionally, due to increased mail volume USPS is reporting some shipments are not being scanned which will result in inaccurate tracking information.
We apologize for the inconvenience this may cause and appreciate your patience as the USPS works to deliver your shipment.
Thank you for shopping at Israella and supporting our shop. Israella is proud to say we ship worldwide to accommodate all of our customers. Shop Israella's business hours are Tuesday-Friday from 10-6pm (PST). Any orders placed after 2pm will be counted on the following business day.
We offer Standard Shipping, Priority Shipping and Express Shipping. All orders are processed within 1-7 business days. Standard ship time for U.S. orders is 3-5 business days depending on your location and the efficiency of your local post office. Priority and Express Shipping ship time is 1-4 business days based off the season.
INTERNATIONAL SHIPPING
International ship time can vary between 1-6 weeks depending on your location and efficiency of your local post office.
If incurred, be aware that you will need to cover any import charges when shipping to your destination. We do our best to deliver on time, however we cannot be held responsible for delays caused by the customs clearance of your destination country.
Delivery costs are nonrefundable. Refused/returned shipments will incur a cost of the original delivery plus any return cost. International deliveries can take longer than anticipated so please be patient as your package makes it way to you.
Once your order is placed, it cannot be canceled even if it hasn’t been shipped yet. Please refer to our Return Policy for more information.
Free shipping for U.S. Domestic orders over $100. (Subtotal)
Free shipping for International orders over $300 USD. (Subtotal)
LOST/STOLEN PACKAGES
The liability for packages that are marked delivered is between the customer and the delivery service provider (USPS or UPS). We gladly replace packages that fail to get delivered but once the package is scanned as delivered we are not responsible if your package is lost or stolen. Please ensure you package is delivered to an address where you will be available to receive it. If the address that you entered when you placed your order is correct then we recommend speaking to your local mailman/deliveryman to see exactly where the package was placed when it was delivered. We also suggest speaking to anyone else in your household to see if they possibly received the package and forgot to deliver it to you. Occasionally your tracking number may get updated prematurely and shows a package as delivered earlier than the actual delivery. Please allow 48 hours to see if the package shows up.
For questions please email: shopisraella@gmail.com