Return Policy

Thank you for shopping with Israella and supporting our shop! We accept returns for exchange or store credit only up to 14 days from the date the tracking number states it was delivered. We do not issue refunds for returns or cancellations. 

Items using discount promo codes, clearance and sale items are final sale, no exceptions. Bodysuits, bathing suits, shoes, leggings, accessories and white items are ALL final sale. 

Please be aware that the items returned must have original tags, contain no stains, must be odor-less and be in their original conditions. We will only accept returns for exchange only if the item(s) is eligible to be resold. Exchange items are all final sale. 

Please note that the customer is responsible to pay for ALL shipping fess including the cost to ship to exchange the item. Shipping fees are not refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

For any questions please email: