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Return Policy

To begin a return, access our return portal here.

Thank you for shopping with Israella and supporting our shop! We accept returns for store credit only up to 14 days from the date the tracking number states your package was delivered. We do not issue refunds for returns. Cancellations are subject to a 10% restocking fee.

Items using discount promo codes, clearance and sale items are final sale, no exceptions. Bodysuits, bathing suits, shoes, leggings, accessories, lashes and white items are ALL final sale.

Please be aware that the items returned must have original tags, contain no stains, must be odor-free and be in their original condition. We will accept returns for exchange only if the item(s) is eligible to be resold. 

Returns for exchange or store credit can be shipped to:

Israella
2545 W. Cheyenne Ave
North Las Vegas, NV 89032

 

Please include your packing slip with your return items. We will email you as soon as we receive your package. Please note that the customer is responsible to pay for ALL shipping fees including the cost to ship the exchange item. Shipping fees are not refundable. If you are shipping an item over $75 please consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

LOST / STOLEN PACKAGES

We are happy to replace items that aren't marked as delivered however once a package is scanned as delivered we are no longer responsible for the package. If your package is missing please confirm that the shipping address that you entered when you placed your order is correct. Also, try visiting your local post office with your tracking information to verify where your mailman delivered your package. Lastly, check with your neighbor to see if your package was dropped off next door. Occasionally the USPS updates tracking information as "delivered" prior to the actual delivery. Please allow an additional 48 hours for your package to turn up.

For questions please email: shopisraella@gmail.com

 

$0.78
$456.78
$123,456.78